Refund Policy

Effective Date: July 8, 2026

Overview

Thank you for shopping with Peldruestim. This Refund & Return Policy explains how we handle concerns related to product defects, shipping damage, and order fulfillment errors. We recommend reviewing this policy carefully before completing your purchase.

1. Final Sale Policy

All regular purchases made through Peldruestim are considered final sale.

We do not accept standard returns, refunds, or exchanges unless the item is confirmed to be:

Defective
Damaged during delivery
Incorrectly sent due to a fulfillment error

If you experience one of these issues, please contact our customer support team within the timeframe described below.

2. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously.

If you receive an item that is damaged, defective, or different from what you ordered, please follow the claim process below.

Reporting Window

Please inspect your package as soon as it arrives.

If there is a problem with your order, you must contact our customer support team within seven (7) calendar days from the delivery date.

How to Submit a Claim

To help us review your request efficiently, please email us at:

support@peldruestim.com

Please include:

Your order number or order reference
The email address used when placing the order
A clear description of the issue
Clear photos or a short video showing the defect, damage, or incorrect item
Photos of the packaging or shipping label, if applicable

Claims without sufficient information or supporting evidence may not be eligible for approval.

Review and Resolution

After receiving your claim, our team will review the information and supporting materials provided.

Peldruestim will determine the most appropriate resolution based on the circumstances of the claim.

Approved claims may be resolved through:

A replacement
A partial refund
A full refund

3. Refund Processing

If a refund is approved, it will be issued to the original payment method used when placing the order.

Refund processing generally takes 7–12 business days after approval.

Please note that the exact time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

4. Exchanges and Replacements

Peldruestim does not offer standard product exchanges.

Replacement items may only be provided when a claim involving a damaged, defective, or incorrect product has been reviewed and approved in accordance with this policy.

5. Unauthorized Returns and Return Address Notice

Please do not send any item back without first receiving written authorization and return instructions from our customer support team.

Peldruestim is not responsible for packages returned without prior authorization.

Do not automatically return your order to the sender address shown on the package.

If your claim is approved and a physical return is required, our customer support team will provide specific return instructions.

Please note that our registered business address may not be the designated return warehouse. Do not send products directly to the address below unless specifically instructed by our support team.

Legal Entity:
Hongkong Smart Shark Limited

Registered Address:
UNIT B53, 2/F, KWAI SHING INDUSTRIAL BUILDING PHASE 1
36-40 TAI LIN PAI ROAD
KWAI CHUNG, NT
HONG KONG

Any package returned without prior written authorization may be refused and may not qualify for a refund, replacement, or other resolution.

6. Contact Us

If you have questions about this policy or need to submit a claim, please contact our customer support team:

Brand:
Peldruestim

Email:
support@peldruestim.com

Phone / Text:
+1(747)351-3223